Refund Policy

Our cancellation, refund, and revision guarantee terms for consulting engagements.

Last Updated: January 2026

This Refund Policy outlines the terms under which BizTech Anchor LLC ("BizTech Anchor," "we," "us," or "our") processes cancellations, refunds, and revisions for our consulting services. By engaging our services, you agree to the terms set forth in this policy.

Deposit Structure

All consulting engagements require a 50% initialization deposit to secure project scheduling and allocate advisory resources. This deposit is due upon execution of the Statement of Work (SOW) and is non-refundable except under the specific circumstances described below.

The remaining 50% of the engagement fee is due upon delivery of the final deliverables and your acceptance of the completed work. This final payment is also non-refundable once deliverables have been accepted.

Cancellation by Client

If you need to cancel or postpone an engagement after signing the SOW and submitting the initialization deposit, the following terms apply:

  • Cancellation more than 14 days before project start: The initialization deposit may be transferred to a rescheduled engagement within 90 days, or refunded minus a $250 administrative processing fee.
  • Cancellation 7 to 14 days before project start: The initialization deposit may be transferred to a rescheduled engagement within 90 days. Cash refunds are not available.
  • Cancellation less than 7 days before project start: The initialization deposit is forfeited. No transfer or refund is available, as resources will have been committed and discovery work may have begun.

To request a cancellation or postponement, you must notify us in writing via email to hello@biztechanchor.us. The cancellation date is the date we receive your written notice.

Cancellation by BizTech Anchor

In the rare event that we must cancel an engagement due to circumstances within our control, you will receive a full refund of all fees paid, including the initialization deposit. If the cancellation occurs after work has commenced, we will provide a pro-rata refund based on the portion of work completed.

We also reserve the right to decline or terminate an engagement if we determine that your requirements fall outside our expertise, if material misrepresentations are made about your business or technology environment, or if engaging with your organization would create a conflict of interest with an existing client.

14-Day Revision Guarantee

We stand behind the quality of our work. If the final deliverables do not substantially meet the specifications outlined in the Statement of Work, you may request revisions within 14 days of delivery acceptance.

This revision guarantee covers:

  • Omissions or errors in the analysis that were within the agreed scope of work
  • Deliverables that do not match the specifications described in the SOW
  • Factual errors in our recommendations or vendor comparisons
  • Clarification of recommendations that are unclear or ambiguous

This guarantee does not cover:

  • Requests for additional analysis beyond the agreed scope
  • Changes in your business requirements after delivery
  • New information about your environment that was not disclosed during discovery
  • Vendor pricing changes that occur after our analysis is completed

Deposit Transfer Policy

Under certain circumstances, your initialization deposit may be transferred to a different engagement or service:

  • If after our initial discovery, we determine that the engagement scope needs to be modified, your deposit will be applied to the revised engagement.
  • If you decide to upgrade to a more comprehensive service package before work begins, your deposit will be credited toward the new engagement fee.
  • If you refer another business that engages our services within 90 days of your original project start date, your deposit may be transferred to a future engagement of your own.

All deposit transfers must be used within 90 days of the original project start date unless otherwise agreed in writing.

Refund Processing

Approved refunds will be processed within 10 business days of approval. Refunds will be issued via the original payment method. For ACH and check payments, refunds will be issued by business check. Credit card refunds will be processed back to the original card, subject to the card issuer's processing timelines.

Dispute Resolution

If you believe you are entitled to a refund or revision that we have not granted, please contact us in writing with a detailed explanation of your concern. We commit to reviewing all refund requests in good faith and responding within 5 business days. Disputes that cannot be resolved through direct communication will be subject to the dispute resolution procedures outlined in our Terms of Service.

Contact

For questions about this Refund Policy or to request a cancellation or revision, please contact:

BizTech Anchor LLC
1700 Lincoln St, Suite 3200
Denver, CO 80203
Email: hello@biztechanchor.us
Phone: +1 (720) 314-8927